Frequently Asked Questions
When we say we’re here for you, we mean it; everyone is right here! You’ll be cared for by a Customer Service Team that can’t be beat – and they’re all on site in our Evansville, IN offices. We don’t “farm out” our services and we don’t use call centers. You’ll be known by name and will be treated with a sense of urgency and friendly care that you deserve.
Is Reference Services, Inc. nationally accredited by the PBSA? What exactly does this mean?
Yes. We’re proud to say that we are one of the first companies in the U.S. to be accredited by the Professional Background Screening Association. Less than 25% of background screening firms have undergone the strenuous credentialing process successfully to obtain this prestigious credential. The process includes a rigorous audit of policies and procedures regarding consumer protection, legal compliance, product and service standards, client education, ethical business practices, and general operations. In fact, RSI has completed this process 3 times with the PBSA as required during the renewal process.
How do I become a client?
Contact us at 1.812.474.9000 and ask to speak to one of our sales professionals. Or, via email at sales@referenceservices.com
We pride ourselves on working with each individual client to create background screening solutions that will best fit your organization. We won’t sell you reports or services you don’t need and we will take the time to teach you what you need to do and why.
We also help you understand the rules and regulations that govern background screening and give you the tools to make the best hires, while keeping you compliant.
Do you have monthly minimums or annual fees?
No. At RSI, we would never exclude a client based on a lower volume of hiring needs. We care for clients of all sizes – ranging from those that run 15 reports per year, to those that run 100,000+ – and each receives the same commitment to customer care.
Do you require contracts or minimum monthly volume commitments?
NO and NO.
At RSI we don’t believe in requiring our client partners to sign contracts.
Our philosophy is simple – if we aren’t earning your business every day, we don’t deserve it. Our way of doing business may be a little different, but that’s because we are different. Our clients come first – every day and always.
But don’t take our word for it – our 99.5% client retention rate speaks for itself.
How to become a client?
Small Business
RSI provides flexible screening solutions that grow with your business. Whether you’re hiring your first employee or managing high-volume onboarding, our platform makes background checks fast, reliable, and easy to manage.
Large Business
Advanced background screening designed for high-volume hiring and complex organizational needs.
Consumer Information
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