Who We Are
Reference Services, Inc. (RSI) is a leading provider of comprehensive background screening and verification services. With a strong focus on accuracy, efficiency, and customer satisfaction, RSI empowers businesses to make informed hiring decisions. We are dedicated to ensuring client satisfaction by delivering exceptional customer service. Our U.S.-based team offers solutions designed to help clients build a safe, productive, and dependable workforce, utilizing cutting-edge technology. With our expertise and experience, RSI provides swift and precise reports at an unmatched value.
We feel like you deserve to know it all.
And we expertly uncover criminal records and other important information that other companies routinely miss. In fact, we do it often, and it’s earned us the business of many valued partners.
Our scope of services, investment in extensive data resources and skilled team members ensure you’ve got the power to make informed hiring decisions and make the best hire – the first time.
- Employment Screening Reports and Verification Services
- Continuous Monitoring Programs – Criminal, MVR and Healthcare Sanctions
- Credit Reports -Employment and Tenant
- DOT / FMCSA reporting
- Integration Capable – ATS, Payroll, HR Systems
- Trusted by National employers to manage regulated and non-regulated Drug Testing and Medical Physicals
Know Now.
As an RSI client partner, you’ll experience quicker turn-around times. No days or hours of waiting for a return call.
- Extended customer service hours during evenings, weekends and holidays from our real team members
- Calls are answered immediately by RSI employees. Help Desk tickets responded to in less than 60 minutes.
- Instant access to most reports
- Our turn-around time is less than 24 actual hours on average for criminal searches, and 90% of our verifications are completed in less than 48 hours!
Hear From Our Clients
Everything has been going well with Reference Services, and if we ever have any questions and reach out, everyone is quick to help!
I appreciate all that your people do for our company to help us know who we are employing. Thank you for the great service!
We are very pleased with RSI and have been for some time now with your services and pricing.
I am happy to share that everything at RSI has gone smoothly without any issues! I was especially impressed with Louise – her help, expertise, and friendly demeanor made the entire setup process a breeze!
After searching for a reliable provider that could deliver exceptional customer service, fast turnaround times, comprehensive reporting, and accessible support for our screening needs, I discovered Reference Services Inc. (RSI) at a conference exhibit.
Business Development Manager Lori Lofton promised that RSI would meet and exceed our company’s requirements – and as a client since 2021, I can confirm they’ve consistently delivered on that commitment. What sets RSI apart is their comprehensive service offering and proven track record. They handle both background screenings and drug testing across all 50 states, giving us a true one-stop solution. With over 2,000 clients, they clearly know how to scale quality service.
The process is incredibly user-friendly for everyone involved. New hires can simply enter their zip code to find the nearest drug screening location, and RSI utilizes text messaging for both screening processes, creating a seamless, modern experience that candidates actually appreciate. The platform is intuitive and removes the typical friction from the screening process.
Beyond the technology, RSI maintains that friendly, casual approach that makes working with them feel like a true partnership. They proactively keep us informed about compliance updates, recommend relevant new products, and regularly check in – not in a pushy sales way, but genuinely caring about our success.
What I appreciate most about working with Lori is her consultative approach. She focuses on understanding our specific needs rather than pushing unnecessary products or services. This partnership mentality has been invaluable over our multi-year relationship.
The entire client relations team maintains excellent accessibility – whether we need support via email or phone, they’re consistently responsive and helpful.
After four years of partnership, RSI has proven to be exactly the kind of strategic partner we were looking for – handling multiple screening needs efficiently across the country with modern, user-friendly technology.
I have been a Reference Services customer for a very long time. I have always been very impressed with the service I have received. Everyone has always been so helpful!
I have been thoroughly satisfied with RSI, anytime I have a question I call and get a resolution right away. I appreciate the time taken to reach out!
I wanted to send a commendation to Heather Halbrook-Fraser. I work at a community college that uses RSI background checks for our education majors. My institution requires me to follow up on any student with an alert. Heather promptly responded to each request for explanation of the alert with a thorough explanation. She was always courteous and professional and made process work for our institution.
I am very pleased with the service that we receive from you. So much better than our previous background check vendor!