Who We Are
Reference Services, Inc. (RSI) is a leading provider of comprehensive background screening and verification services. With a strong focus on accuracy, efficiency, and customer satisfaction, RSI empowers businesses to make informed hiring decisions. We are dedicated to ensuring client satisfaction by delivering exceptional customer service. Our U.S.-based team offers solutions designed to help clients build a safe, productive, and dependable workforce, utilizing cutting-edge technology. With our expertise and experience, RSI provides swift and precise reports at an unmatched value.
We feel like you deserve to know it all.
And we expertly uncover criminal records and other important information that other companies routinely miss. In fact, we do it often, and it’s earned us the business of many valued partners.
Our scope of services, investment in extensive data resources and skilled team members ensure you’ve got the power to make informed hiring decisions and make the best hire – the first time.
- Employment Screening Reports and Verification Services
- Continuous Monitoring Programs – Criminal, MVR and Healthcare Sanctions
- Credit Reports -Employment and Tenant
- DOT / FMCSA reporting
- Integration Capable – ATS, Payroll, HR Systems
- Trusted by National employers to manage regulated and non-regulated Drug Testing and Medical Physicals
Know Now.
As an RSI client partner, you’ll experience quicker turn-around times. No days or hours of waiting for a return call.
- Extended customer service hours during evenings, weekends and holidays from our real team members
- Calls are answered immediately by RSI employees. Help Desk tickets responded to in less than 60 minutes.
- Instant access to most reports
- Our turn-around time is less than 24 actual hours on average for criminal searches, and 90% of our verifications are completed in less than 48 hours!
Hear From Our Clients
Your company has been great to work with in reference to our background check needs!
I just want to tell you how much I enjoy working with Heather. I couldn’t ask for more. She’s consistently friendly, kind, attentive, helpful and gracious.
I am so blessed to have her as a partner at RSI. She’s always patient and generous with her time and knowledge. I’m 100% convinced that this is her character and she treats everyone else she works with in the same way. What an incredible asset to RSI and all of us who get to interact with her.
I’m also sure you’ve heard this about her before, but I’ve thought it for so long and finally took a moment to tell you. Everyone I work with at RSI is amazing and I sure appreciate all of you!
We have been very pleased with RSI over the years and always receive prompt responses when questions arise!
We have had nothing but great business with RSI. The website is very user friendly. Excellent customer service as well, always quick to respond. I would recommend RSI to anyone looking!
Working with RSI has been one of the most seamless and positive vendor experiences I’ve ever had. Their customer service is truly outstanding. Everyone is responsive, kind, knowledgeable, and incredibly supportive every step of the way.
One of the things I appreciate most is the flexibility in communication. Being able to email for service is a huge benefit, and their response time is always excellent. But sometimes, I just prefer to pick up the phone, and when I do, I always enjoy chatting directly with Brooke. She’s not only helpful but genuinely a joy to talk to, and that personal connection makes a world of difference.
Over time, we’ve built such a trusted and collaborative relationship that it feels like they’re an extension of our own team. Whether it’s a quick question or a complex issue, they consistently go above and beyond.
In a world where good service can be rare, RSI continues to deliver excellence. I genuinely can’t recommend them enough!
I have always been extremely happy with RSI. They have been able to send me background information that other companies could not find. That is why I always use your service. I was introduced to RSI at PSHRM meeting many years ago by one of your reps and have been very satisfied.
Everything is amazing regarding service and response time!
We are very happy with the services provided by RSI. The customer service is exceptional!
We appreciate you reaching out to check on us! We are also very happy with our customer service representative. Heather is amazing.