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Consumer Information

It’s our legal and moral obligation to protect consumers, as well as the clients we serve, and we take that responsibility very seriously.

Less than 6/100ths of 1% of our records are disputed. We believe that statistic speaks for itself.

According to a 2018 HR.com report sponsored by the National Association of Background Screeners (NABS), 95 percent of surveyed employers indicated that they use one or more types of employment background screening. So, it’s very likely that most of us will undergo a background at some point in our career or lifetime.

At RSI we take great care to ensure that our records are accurate, following diligent order review and compliance procedures on every background check that is performed.

In addition, our Nationwide Criminal Report is made up of hundreds of millions of records from over a thousand different databases. We also use a Nationwide County Search Network that covers every county jurisdiction in the U.S. ( 3,347 counties).

It’s our legal and moral obligation to protect consumers, as well as the clients we serve, and we take that responsibility very seriously. So seriously, in fact, that less than 6/100ths of 1% of our records are disputed. We believe that statistic speaks for itself.

Downloads and useful links for consumers

If you feel that any of the information reported on your background check, performed by Reference Services, Inc. is inaccurate, you can follow the steps below to dispute the information.

Here are several ways that you can request a reinvestigation of the information on your background check:

  • Fax:By faxing a written request explaining what information you are disputing and why to Reference Services, Inc. at 812.474.9088
  • Email:By emailing your request to compliance@referenceservices.com
  • Phone:By calling Reference Services, Inc. at 812.474.9000 or Toll Free at 800.881.0754
  • Mail:By mailing your request to:

Reference Services, Inc.
Compliance Department
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715

You can request a copy of your consumer report or a copy of your file disclosure by:

  • Fax:By faxing a request to Reference Services, Inc. at 812.474.9088
  • Email:By emailing a request for information to compliance@referenceservices.com
  • Phone:By calling Reference Services, Inc. at 812.474.9000 or Toll Free at 800.881.0754
  • Mail:By mailing your request to:

Reference Services, Inc.
Compliance Department
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715

FAQ

When we say we’re here for you, we mean it; everyone is right here!

Client Forms &
Downloads

Compliance is important, but it doesn’t have to be a full-time job. Our resource center is a gateway to the important laws and guidelines that impact your business.