Consumer Information

According to a 2018 HR.com report sponsored by the Professional Background Screeners Association (PBSA), 95 percent of surveyed employers indicated that they use one or more types of employment background screening. So, it’s very likely that most of us will undergo a background at some point in our career or lifetime.

At RSI we take great care to ensure that our records are accurate, following diligent order review and compliance procedures on every background check that is performed.

In addition, our Nationwide Criminal Report is made up of hundreds of millions of records from over a thousand different databases. We also use a Nationwide County Search Network that covers every county jurisdiction in the U.S. ( 3,243 counties).

It’s our legal and moral obligation to protect consumers, as well as the clients we serve, and we take that responsibility very seriously. So seriously, in fact, that less than 1/100ths of 1% of our records are disputed. We believe that statistic speaks for itself.

Downloads and useful links for consumers

• A Summary of Your Rights Under the FCRA (Effective 4-4-23)
• Remedying the Effects of Identity Theft
• Remedying the Effects of Identity Theft PDF
• Consumer Privacy Policy
• Drivers’ Privacy Protection Act

If you are unable to access any of the consumer links and downloads or would like a copy sent to you in an alternative format, here are several ways you can request this information.

• Fax: By faxing a written request to Reference Services, Inc. at 812.474.9088
• Email: By emailing your request to compliance@referenceservices.com
• Phone: By calling Reference Services, Inc. at 812.474.9000 or Toll Free at 800.881.0754
• Mail: By mailing your request to:

Reference Services, Inc.
Compliance Department
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715

If you feel that any of the information reported on your background check, performed by Reference Services, Inc. is inaccurate, you can follow the steps below to dispute the information.

Here are several ways that you can request a reinvestigation of the information on your background check:

• Fax: By faxing a written request explaining what information you are disputing and why to Reference Services, Inc. at 812.474.9088
• Email: By emailing your request to compliance@referenceservices.com
• Phone: By calling Reference Services, Inc. at 812.474.9000 or Toll Free at 800.881.0754
• Mail: By mailing your request to:

Reference Services, Inc.
Compliance Department
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715

If you are a victim of human trafficking seeking to block or dispute information related to your human trafficking experience, please contact:

Reference Services, Inc. Attn: Compliance Department

Mailing Address:
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715

or

Email Address: compliance@referenceservices.com

Fax: 812.474.9088

To assist us in processing your request, please include

1. Your Trafficking Documentation (a determination that a consumer is a victim of trafficking, made by a Federal, State, or Tribal governmental entity, or by a court of competent jurisdiction and documentation that identifies items of adverse information that should not be furnished by a consumer reporting agency because the items resulted from a severe form of trafficking in persons or sex trafficking of which the consumer is the victim.)
2. Details on what specific information you are seeking to block or dispute
3. Your contact information and preferred contact method(s)
4. Proof of identity may also be included (optional)

Please call toll free if you need direct assistance. Our team is happy to help!
Toll Free: 800.881.0754

If you or someone you know is a victim of human trafficking, call the National Human Trafficking Hotline at 1-888-373-7888 (TTY: 711) or text 233733.

All Consumers: You can request a copy of your consumer report or a copy of your file disclosure by:

• Fax: By faxing a request to Reference Services, Inc. at 812.474.9088
• Email: By emailing a request for information to compliance@referenceservices.com
• Phone: By calling Reference Services, Inc. at 812.474.9000 or Toll Free at 800.881.0754
• Mail: By mailing your request to:

Reference Services, Inc.
Compliance Department
101 Plaza East Boulevard, Suite 300
Evansville, IN 47715