Who We Are
Reference Services, Inc. (RSI) is a leading provider of comprehensive background screening and verification services. With a strong focus on accuracy, efficiency, and customer satisfaction, RSI empowers businesses to make informed hiring decisions. We are dedicated to ensuring client satisfaction by delivering exceptional customer service. Our U.S.-based team offers solutions designed to help clients build a safe, productive, and dependable workforce, utilizing cutting-edge technology. With our expertise and experience, RSI provides swift and precise reports at an unmatched value.
We feel like you deserve to know it all.
And we expertly uncover criminal records and other important information that other companies routinely miss. In fact, we do it often, and it’s earned us the business of many valued partners.
Our scope of services, investment in extensive data resources and skilled team members ensure you’ve got the power to make informed hiring decisions and make the best hire – the first time.
- Employment Screening Reports and Verification Services
- Continuous Monitoring Programs – Criminal, MVR and Healthcare Sanctions
- Credit Reports -Employment and Tenant
- DOT / FMCSA reporting
- Integration Capable – ATS, Payroll, HR Systems
- Trusted by National employers to manage regulated and non-regulated Drug Testing and Medical Physicals
Know Now.
As an RSI client partner, you’ll experience quicker turn-around times. No days or hours of waiting for a return call.
- Extended customer service hours during evenings, weekends and holidays from our real team members
- Calls are answered immediately by RSI employees. Help Desk tickets responded to in less than 60 minutes.
- Instant access to most reports
- Our turn-around time is less than 24 actual hours on average for criminal searches, and 90% of our verifications are completed in less than 48 hours!
Hear From Our Clients
Everything is going well here; I love the RSI service and they work great for me!
We are very happy with the services provided by RSI. The customer service is exceptional!
We are very happy with all the hires you assist us in prescreening and with the services you provide!
After searching for a reliable provider that could deliver exceptional customer service, fast turnaround times, comprehensive reporting, and accessible support for our screening needs, I discovered Reference Services Inc. (RSI) at a conference exhibit.
Business Development Manager Lori Lofton promised that RSI would meet and exceed our company’s requirements – and as a client since 2021, I can confirm they’ve consistently delivered on that commitment. What sets RSI apart is their comprehensive service offering and proven track record. They handle both background screenings and drug testing across all 50 states, giving us a true one-stop solution. With over 2,000 clients, they clearly know how to scale quality service.
The process is incredibly user-friendly for everyone involved. New hires can simply enter their zip code to find the nearest drug screening location, and RSI utilizes text messaging for both screening processes, creating a seamless, modern experience that candidates actually appreciate. The platform is intuitive and removes the typical friction from the screening process.
Beyond the technology, RSI maintains that friendly, casual approach that makes working with them feel like a true partnership. They proactively keep us informed about compliance updates, recommend relevant new products, and regularly check in – not in a pushy sales way, but genuinely caring about our success.
What I appreciate most about working with Lori is her consultative approach. She focuses on understanding our specific needs rather than pushing unnecessary products or services. This partnership mentality has been invaluable over our multi-year relationship.
The entire client relations team maintains excellent accessibility – whether we need support via email or phone, they’re consistently responsive and helpful.
After four years of partnership, RSI has proven to be exactly the kind of strategic partner we were looking for – handling multiple screening needs efficiently across the country with modern, user-friendly technology.
The system is great – I love it! You’ve made my life much easier – can’t say too much else, no negatives at all! And – your support team is great, anytime I need anything they have the answer quickly!
I have always been extremely happy with RSI. They have been able to send me background information that other companies could not find. That is why I always use your service. I was introduced to RSI at PSHRM meeting many years ago by one of your reps and have been very satisfied.
The services are certainly meeting my expectations and works well, it is very timely!
We are very happy with your services and hope to continue working you all for many years to come!!!
From a customer standpoint, I have to say that I find Reference Services staff to be top notch and extremely helpful and accommodating. We appreciate the time you’ve taken to reach out and check in to see that our needs are being met!