After searching for a reliable provider that could deliver exceptional customer service, fast turnaround times, comprehensive reporting, and accessible support for our screening needs, I discovered Reference Services Inc. (RSI) at a conference exhibit.

Business Development Manager Lori Lofton promised that RSI would meet and exceed our company’s requirements – and as a client since 2021, I can confirm they’ve consistently delivered on that commitment. What sets RSI apart is their comprehensive service offering and proven track record. They handle both background screenings and drug testing across all 50 states, giving us a true one-stop solution. With over 2,000 clients, they clearly know how to scale quality service.

The process is incredibly user-friendly for everyone involved. New hires can simply enter their zip code to find the nearest drug screening location, and RSI utilizes text messaging for both screening processes, creating a seamless, modern experience that candidates actually appreciate. The platform is intuitive and removes the typical friction from the screening process.

Beyond the technology, RSI maintains that friendly, casual approach that makes working with them feel like a true partnership. They proactively keep us informed about compliance updates, recommend relevant new products, and regularly check in – not in a pushy sales way, but genuinely caring about our success.

What I appreciate most about working with Lori is her consultative approach. She focuses on understanding our specific needs rather than pushing unnecessary products or services. This partnership mentality has been invaluable over our multi-year relationship.

The entire client relations team maintains excellent accessibility – whether we need support via email or phone, they’re consistently responsive and helpful.

After four years of partnership, RSI has proven to be exactly the kind of strategic partner we were looking for – handling multiple screening needs efficiently across the country with modern, user-friendly technology.

We have been very pleased with RSI over the years and always receive prompt responses when questions arise!

OMG! Where do I even start?

RSI has helped with our background checks, greatly! Whenever we have a question on background checks they are always there to help through. I enjoy how they email but also send over PDF files on how-to-do. This is a helpful tool for the future. 

I want to send a special shoutout to Brooke, Amanda & Heather. They are always answering my emails within 24 hours with helpful information and a positive attitude. I can be very…technology needy, lol, and they are always super helpful!

We are very happy with your services and hope to continue working you all for many years to come!!!

We appreciate you working with us to keep things updated. We are very grateful for the services supplied to ECS especially when it comes to Reference Checking. We plan to continue to use of your service for 2025 and into the future. 😊

RSI provides excellent service to Neff. RSI’s ability to provide professional customer service with fast solutions exactly why we continue to be a customer. RSI is impressive due to their ability to quickly solve problems, be competitive in pricing, and easily integrate with our HRIS system. These qualities are hard to find in today’s market!

I appreciate the time you guys take to reach out! Everything has gone well with the services we receive from Reference Services.

We have always received great customer care from RSI! Whenever we have questions, it’s always nice to receive such prompt follow-up. I also appreciate the status updates that are sent when a search is taking longer than expected.”

We could not be happier with RSI’s services. Your quick turnaround, professionalism and Indiana kindness is what we like to work with.