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FAQs

When we say we’re here for you, we mean it; everyone is right here!
You’ll be cared for by a Customer Service Team that can’t be beat – and they’re all on site in our Evansville, IN offices. We don’t “farm out” our services and we don’t use call centers. You’ll be known by name and will be treated with a sense of urgency and friendly care that you deserve.

Yes. We’re proud to say that we are one of only 120 companies in the U.S. to be accredited by the National Association of Professional Background Screeners. Less than 5% of background screening firms have undergone the strenuous credentialing process successfully to obtain this prestigious credential. The process includes a rigorous audit of policies and procedures regarding consumer protection, legal compliance, product and service standards, client education, ethical business practices, and general operations.

Contact us at 1.812.474.9000 and ask to speak to one of our sales professionals. Or, via email at sales@referenceservices.com

We pride ourselves on working with each individual client to create background screening solutions that will best fit your organization. We won’t sell you reports or services you don’t need and we will take the time to teach you what you need to do and why.

We also help you understand the rules and regulations that govern background screening and give you the tools to make the best hires, while keeping you compliant.

No. At RSI, we would never exclude a client based on a lower volume of hiring needs. We care for clients of all sizes – ranging from those that run 15 reports per year, to those that run 60,000 – and each receives the same commitment to customer care.

NO and NO.
At RSI we don’t believe in requiring our client partners to sign contracts.
Our philosophy is simple – if we aren’t earning your business every day, we don’t deserve it. Our way of doing business may be a little different, but that’s because we are different. Our clients come first – every day and always.
But don’t take our word for it – our 99.5% client retention rate speaks for itself.

Consumer
Information

Less than 6/100ths of 1% of our records are disputed. We believe that statistic speaks for itself.

Client Forms &
Downloads

Compliance is important, but it doesn’t have to be a full-time job. Our resource center is a gateway to the important laws and guidelines that impact your business.